ACR Schema

ACR (Advanced Call Routing) JSON Schema - routes call that match configured rules. ACR Schemes are separated in two different route for different kinds of calls:

• Default Route handles calls originating from internal extensions.

• Public Route handles calls originating from the public phone network (PSTN).

Default Route

Default route example JSON schema

 {
   "destination_number": "^\\+?3?8?(044\\d{7})$",
   "order": 1,
   "name": "Kyiv",
   "domain": "webitel.ua",
   "fs_timezone" : "Europe/Kiev",
   "callflow": [
     {
       "setVar": [
         "effective_callee_id_number=380442228392",
       ]
     },
     {
       "recordSession": "start"
     },
     {
       "bridge": {
         "endpoints": [
           {
             "type": "sipGateway",
             "name": "kyiv",
             "dialString": "$1"
           }
         ]
       }
     }
   ]
 }

Public Route

Public route example JSON schema

 {
   "destination_number": [
     "442228392",
     "74997045627"
   ],
   "domain": "webitel.ua",
   "fs_timezone" : "Europe/Kiev",
   "callflow": [
     {
       "httpRequest": {
         "url": "https://sales.it-sfera.com/0/ServiceModel/GetCallerOwnerService.svc/GetCallerOwner"
       }
     },
     {
       "if": {
         "expression": "${owner_caller_id_number}",
         "then": [
           {
             "answer": "183"
           },
           {
             "recordSession": "start"
           },
           {
             "bridge": {
               "endpoints": [
                 {
                   "name": "${owner_caller_id_number}",
                   "type": "user",
                   "parameters": [
                     "leg_timeout=10"
                   ]
                 }
               ]
             }
           }
         ]
       }
     },
     {
       "goto": "default:100"
     }
   ]
 }

Time of Day Routing

Time of day routing allows calls to be executed different applications based upon the time of day, day of week. You can use it in the different Conditional Statements.

By default, time-based routing uses the UTC timezone. See: The Timezone Table.

&minute_of_day(minutes)

Arguments

• minutes (string) – Minute of the day, (1-1440) (midnight = 1, 1am = 60, noon = 720, etc.).

Returns

true, false or the minute of the day if there are no parameters

&time_of_day(08:00-17:00)

Arguments

• time (string) – Time range formatted: hh:mm[:ss]-hh:mm[:ss] (seconds optional).

Returns

true, false or the time of the day if there are no parameters

&minute(minutes)

Arguments

• minutes (string) – Minute (of the hour), 0-59.

Returns

true, false or the minutes of the hour if there are no parameters

&hour(houres)

Arguments

• houres (string) – Hour, 0-23.

Returns

true, false or the hour of the day if there are no parameters

&wday(wdays)

Arguments

• wdays (string) – Day of week, 1-7 (Sun = 1, Mon = 2, etc.) or “sun”, “mon”, “tue”, etc.

Returns

true, false or the day of the week if there are no parameters

&mweek(mweeks)

Arguments

• mweeks (string) – Week of month, 1-6.

Returns

true, false or the week of the month if there are no parameters

&week(weeks)

Arguments

• weeks (string) – Week of year, 1-53.

Returns

true, false or the week of the year if there are no parameters

&mday(mdays)

Arguments

• mdays (string) – Day of month, 1-31.

Returns

true, false or the day of the month if there are no parameters

&mon(m)

Arguments

• m (string) – Month, 1-12 (Jan = 1, etc.).

Returns

true, false or the month if there are no parameters

&yday(d)

Arguments

• d (string) – Day of year, 1-366.

Returns

true, false or the day of the year if there are no parameters

&year(y)

Arguments

• y (string) – Calendar year, 0-9999.

Returns

true, false or the year if there are no parameters

Example code:

{
  "if": {
    "expression": "&hour(18-20) && &wday(2-6)",
    "then": [
      {
        "setVar": "time_now=&time_of_day()"
      }
    ]
  }
}

Conditional Statements

In the ACR Schema we have the following conditional statements:

• Use if … then to specify a block of code to be executed, if a specified condition is true

• Use else to specify a block of code to be executed, if the same condition is false

• Use switch to specify many alternative blocks of code to be executed

• Use exists to determine whether the given resource exists or not

You may use any variable setted by setVar application, Time of Day Routing or build-in Channel variables.

if

{
  "if": {
    "expression": "${myVar} != ''",
    "then": [],
    "else": []
  }
}

• expression - The condition of if statements should always result in either true or false.

• then - If the result is true, immediate then block would be executed.

• else - If the result is false, immediate else block would be executed.

switch

[
  {
    "switch": {
      "variable": "${IVR}",
      "case": {
        "1": [],
        "2": [],
        "3": [],
        "default": []
      }
    }
  }
]

• variable - Variable for cases.

• case - The value of the variable is compared with the values of each case.

• default - The block of the applications that would be executed if the given value is not matched with any of the pre-defined values.

exists

&exists(resource, name)

Arguments

• resource (string) – media, account, queue or dialer

• name (string) – the resource name

Returns

true, false

For parameter descriptions see exists application.

{
  "if": {
    "expression": "&exists(account, 1000)",
    "then": [
      {
          "bridge": {
            "endpoints": [
            {
              "name": "1000",
              "type": "user"
            }
            ]
          }
        }
    ]
  }
}

For more information go to the Callflow Applications page.